+1.905.607.5275 / +1.310.424.388.8488
Frequently Asked Questions
Please read our FAQ before sending us a message.
The delivery time depends on the location where the products are to be shipped. As we are using reliable freight companies such as UPS, UPS & USPS/ or any reliable freight company, there are two options the customer always can select from; express and economy. However, we can ship via any means the customer deems, including picking up the products from our warehouse upon a scheduled pick up time that has to be coordinated with us.
The delivery time depends on the location where the products are to be shipped. As we are using a reliable freight company which is UPS/FEDEX/ FREIGHT QUOTE, there are two options the customer always can select from; express and economy. However, we can ship via any means the customer deems, including picking up the products from our warehouse upon a scheduled pick up time that has to be coordinated with us.
Customers can pay via; VISA, MASTER CARD, PayPal, Stripe, CASH ON DELIVERY.
Our site is protected, where you can see the https certificate issued by GoDaddy.
Our team will review your order, prepare your order, print the shipping label from UPS, and wait for UPS to pick up the order. Our team will need 24 HRS (but as of COVID-19, there might be a delay of 5- 7 business days), to have the order ready for pick up by UPS.
Yes, you will receive an invoice for your products (As per the SKU numbers noted on our web site for every item you purchased) , where it will show the value of the products, the tax, and the freight cost.
The Sales Tax is incorporated via a plugin that automatically calculates the Sales Tax.
Yes, we do an installation in Orange County and Los Angles through a third party. However, the products are fairly simple to install and do not need any experience or skills. The cost of the installation will be charged on a case by case basis.
No. Our standard units don’t come with the electrical components. However, they are ready to receive the electrical components where they have the nock outs and the raceways.
No. Our standard units don’t come with the pedestals. However, you can purchase this item from our online shop, as we have them in stock with extra charge. Different models and colors are available.
No. However, our U and E brand accept most of the existing supplier UL listed electrical components, as they have the raceway as a part of the panels we manufacture. Electrical components shall be purchased by the customers.
It is a lifetime guarantee against manufacturing defects, for the same customer, and the same shipping address, based on a pre-approved third-party report.
The standard Alum trims for the products we keep in stock are RAL7044 and RAL 9016.
Yes. If the order is with a value of $100.000 and above, any RAL color could be done, in addition to any Fabric Color. But time is to be pre-agreed.
Orange County and Los Angeles.
Yes. For projects that have a lead time 80-90 days, and a value of $100.000 and above, we can do all different types of proposals using ACAD.
In Projects, with a value of $100,000 and more and a lead time of 80-90 days, can I do sizes, colors, heights, trims …..etc, customized?
Yes. We can do any size any height any shape through our Unlimited and Ecoman products.
Yes, ONLY if they have manufacturing defects, and after obtaining a verification certificate from a third party inspection firm.
Yes. but with 2 conditions:
1- The cancellation takes place immediately after the order is placed.
2- There is a cancellation fee paid to the stripe. We will send you the amount once we receive the details from the stripe, and usually, it takes 7-10 business days.
Yes. We are looking for strategic partners nationwide. You can e-mail us to firstname.lastname@example.org, and we will gladly approach you.