USA

CANADA

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is the delivery time?

The delivery time depends on the location where the products are to be shipped. As we are using a reliable freight company which is UPS, there are two options the customer always can select from; express and economy. However, we can ship via any means the customer deems, including picking up the products from our warehouse upon a scheduled pick up time that has to be coordinated with us.

What are the payment methods that I can use?

Customers can pay via; VISA, MASTER CARD, PayPal, Stripe, CASH ON DELIVERY.

How secure is shopping in the online shop?

Our site is protected, where you can see the https certificate issued by godaddy.

What exactly happens after shopping?

Our team will review your order, prepare your order, print the shipping label from UPS, and wait for UPS to pick up the order. Our team will need 24 HRS, to have the order ready for pick up by UPS.

Do I receive an invoice for my order?

Yes, you will receive an invoice for your products (As per the SKU numbers noted on our web site for every item you purchased) , where it will show the value of the products, the tax, and the freight cost.

How do you calculate the sales Tax?

The sales Tax is incorporated via a plugin that automatically calculates the Sales Tax.

Do you provide installation for the products?

Yes, we do installation in the Orange County and Los Angles. However, the products are fairly simple to install and do not need any experience or skills. The cost of the installation will be charged on case by case basis.

Do the standard cubicles come with the electrical components?

No. Our standard units don’t come with the electrical components. However, they are ready to receive the electrical components where they have the nock outs and the race ways.

Do you provide the electrical components for the cubicles?

Yes. However, our U and E brand accepts most of the existing supplier UL listed electrical components, as they have the race way is always a part of the panels we manufacture , electrical components can be provided separately, with the separate quote.

How long is the guarantee for your products?

It is a lifetime guarantee against manufacturing defects, for the same customer, and same shipping address, based on a pre-approved third-party report.

What are the Alum trims that you keep in stock?

The standard Alum trims for the products we keep in stock are RAL7044 and RAL 9016.

Can I ask for special trims for Alum and Fabric?

Yes. If the order is with a value of $100.000 and above, any RAL color could be done, in addition to any Fabric Color. But time is to be pre-agreed.

Can you assist in designing my project?

Yes. For projects that has a lead time 80-90 days, and a value of $100.000 and above, we can do all different types of proposals using ACAD.

In Projects, with a value of $100,000 and more and a lead time of 80-90 days, can I do sizes, colors, heights, trims …..etc, customized?

Yes. We can do any size any height any shape through our Unlimited and Ecoman products.

Can I return products after i purchase them?

Yes, if they have manufacturing defects.

Yes. We are looking for strategic partners nationwide. You can e-mail us to sales@markita.us , and we will gladly approach you.

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